Refund policy
We have a 30-day return policy. This means you have 30 days after receiving your item to contact us about a return, replacement, or refund.
Because our products are made to order, we do not accept returns or exchanges for wrong size, wrong color, buyer’s remorse, or change of mind. Please review the size chart and product details carefully before placing your order.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is defective, damaged, misprinted, or you received the wrong item, contact us immediately at info@officialcrusaders.com with your order number and clear photos of the issue.
If the issue is approved, we will make it right with a replacement, reprint, or refund depending on the situation.
Return Eligibility
To be eligible for a return, your item must be unworn, unused, in the same condition you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
Items sent back to us without first contacting us will not be accepted.
Non-Returnable Items
We do not accept returns on sale items, gift cards, custom products, personalized items, or made-to-order products unless the item arrives damaged, defective, misprinted, or incorrect.
Exchanges
Because our products are made to order, we do not offer exchanges for size or color changes. The fastest way to get a different size or color is to place a new order.
European Union 14-Day Cooling-Off Period
If merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days for any reason. As above, the item must be unworn, unused, in the same condition you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once your request has been reviewed and let you know if your refund has been approved. If approved, you’ll be refunded to your original payment method within 10 business days. Please remember it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@officialcrusaders.com.
Contact
For any return or refund questions, contact us at: